11.3 Support tickets, with a license

A site with an active Living Manual Pro license gets two more things on the same screen: a support docent that answers questions from this documentation, and a support ticket form. A ticket goes into a real queue, gets a reference, and gets a reply by email to the address you give. Keep the reference in the subject line when you reply and your message stays on the same thread. Every reply you receive was written and reviewed by a person before it was sent. That is a deliberate choice: it is slower than an automated answer and it is a real one.